Your satisfaction is our priority

TECHNIDATA offers a wide variety of services ranging from consulting, full project management, training and technical assistance.

Training
We offer information sessions either on-site or through videoconferencing. These sessions address medical biologists, clinicians, technicians and IT engineers.
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Support & contact
Our teams are available to answer your questions at the earliest possible opportunity. Depending on your service agreement we also provide advanced supervision of your systems.

Customer Space
This space acts as a secure web interface where you can log incidents, consult follow-ups, and download documents.
Connect to the customer Space
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User Groups
A special occasion and a great opportunity to network: attend our user meetings to learn about new functionalities, share your user experience and exchange views with colleagues and TECHNIDATA team members. Our top priority is to learn your needs and future requirements in order to provide you with the highest level of satisfaction.

 

 

 

Customer service clients and Support

Incident management according to level of priority

   _Incidents: priority levels 2 and 3


Connect to your Customer Space to log incidents and track their status.

Incident requests registered on the TECHNIDATA website are taken into account within 8 working hours for incidents of priority level 2, and 24 working hours for those of priority level 3.

Customer Space

   _Incidents: priority level 1 


Contact us on:
+44 (0) 1925 828252

An incident receives priority level 1 status when the incident fully prevents you from using a TECHNIDATA product.


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Press Release

November 18, 2019
Shanghai UJI Network Technology Co., Ltd, Technidata’s distributor of TDBiobank in China, Hong Kong and Macau has announced that TDBiobank is running live in an operational environment at Jiangsu Purecell Biomedical Co., Ltd.
Jiangsu Purecell is an NGO-funded medical preparation manufacturing company that currently houses 50,000 samples and collects more than 500 samples per day.
Read the press release ...

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